RUBIKSCORPRUBIKSCORP · Pune, India
From a clear question to useful findings.
Agree the scope, test the system and decide what needs attention.
Example: a shop’s support chatbot (illustrative)
Can I return my order after 60 days?
Yes, returns are free for a full year.Unsupported: the sample policy allows returns within 30 days.
Problem: the bot invents a return policy.
Why it matters: customers expect refunds you never offered.
Fix first: give the bot your real policy and an escalation path.
Checks keep running on the agreed schedule. The named contact is alerted if answers change.
The three steps in detail
1. Define the scope
We discuss your system, the problem and the evidence available. Scope, fees and access are agreed before work begins.
2. Review and test
We examine agreed journeys or operating conditions, document failures and assess their likely business impact.
3. Decide what to improve
You receive prioritized findings and recommended next steps. Implementation and ongoing monitoring are scoped separately.
See a sample review
Follow a chatbot-policy example to understand how a finding connects to its source and business impact.